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PRIVACY POLICY

Last Updated: 14/02/2025

At Casalis, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you interact with us through our website and other communication channels.

1. Information We Collect

When you engage with us, we may collect the following information:

  • Personal details – such as your name, email address, country of residence, job function, and other information provided.
  • Communication preferences – including your consent to receive marketing communications from us.
  • Website usage data – including cookies, IP address, and user behavior on our website (collected through HubSpot and other analytics tools). We collect this data through contact forms, newsletter sign-ups, and interactions with our website.

2. How We Use Your Information

We process your data for the following purposes:

  • Marketing and Communication:
    • Sending occasional newsletters and promotional emails.
    • Personalizing marketing messages based on your interests and interactions.
  • Analytics and Website Improvement:
    • Understanding visitor behavior to enhance our website and marketing strategies.
    • Measuring engagement with our content.
  • Compliance with Legal Requirements:
    • To fulfill any legal or regulatory obligations. We do not sell or share your data with third parties for advertising purposes.

3. Data Processing & Third-Party Services

We use HubSpot, a marketing and CRM platform, to manage our communication and analyze user interactions. HubSpot helps us store your contact details, track engagement with our emails, and improve our marketing efforts. For more details on how HubSpot processes your data, you can refer to their privacy policy: HubSpot Privacy Policy. We ensure that all third-party services we use comply with data protection regulations, including GDPR and CCPA, where applicable.

4. Legal Basis for Processing Data

If you are located in the European Economic Area (EEA), we process your data based on one of the following legal grounds:

  • Consent: You have given explicit consent to receive marketing communications.
  • Legitimate Interest: We use your data to improve our services while ensuring minimal impact on your privacy.
  • Legal Obligation: In some cases, we may be required to process your data to comply with legal regulations.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

  • Marketing data (email subscriptions) – retained until you opt out.
  • Website analytics data – typically retained for 12-24 months.
  • General inquiries – stored for a reasonable period to respond to your requests. You can request the deletion of your data at any time.

6. Your Rights & How to Exercise Them

Depending on your location, you have the following rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccurate details.
  • Data Portability: Receive your data in a structured format.
  • Deletion ("Right to be Forgotten"): Request that we erase your personal data.
  • Opt-Out of Marketing: Unsubscribe from newsletters at any time by clicking the "unsubscribe" link in our emails.
  • Restrict Processing: Ask us to limit the way we use your data. To exercise any of these rights, please contact us at: info@casalis.be. We will respond within 30 days of your request.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and measure website performance. These cookies may be set by HubSpot and other third-party providers. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings. 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. If we make significant changes, we will notify you via email or website notice.

9. No Charges Without Prior Contact and Confirmation

We require that any charges, invoices, or financial obligations related to our services, website, or business interactions must be communicated to us in advance via phone or email. Additionally, we must confirm receipt of such communication before any payment obligation is considered valid. Failure to do so will result in the charge being considered invalid and unenforceable.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@casalis.be | www.casalis.be

Casalis, Stasegemsesteenweg 72 B, 8500 Kortrijk, West Vlaanderen, Belgium, +32 56 66 44 66